Why Disability Inclusion & Awareness is Important

This training is not just about compliance; it’s about enriching your team’s competency and confidence in creating a genuinely inclusive environment where everyone has the opportunity to thrive. This program is an investment in your organization’s cultural competence and operational inclusivity, key components of modern organizational success.

Disability Inclusion & Awareness Training

The training was developed using Participatory Action Research (PAR) methodology by persons with lived experience. It is also delivered by persons with lived experience.

DIAT is designed for people who work in the customer service industry and/or serve or provide services to the public. The goal is to increase awareness of persons with disabilities (PWD) and the barriers they face in the community.  By the end of the workshop, employers and employees will have a broader lens of the world, and a greater interest in ensuring the business/organization is as welcoming and as inclusive as possible.

Training consists of a three-step process for participants:

  1. Complete a questionnaire prior to attending the training.
  2. Attend the training.
  3. Complete an evaluation after the training.

Participants will gain a Certificate of Completion.

Training is customized to the business, the employees and the types of service provided.


The training is designed to be interactive, involving participants in discussions that foster a deeper understanding of disabilities and how to support inclusivity in everyday operations. It aims to equip businesses with the knowledge and skills to enhance accessibility and inclusivity for customers and employees alike.

  • Introduction to disability: An overview of different types of disabilities and their impact on individuals’ lives, including physical, sensory, cognitive, and invisible disabilities.
  • Disability etiquette: Guidelines and best practices for interacting with individuals with disabilities respectfully and inclusively, including appropriate language, communication strategies, and offering assistance.
  • Stereotypes and myths: Challenging common stereotypes, misconceptions, and myths surrounding disability, and promoting a more accurate and inclusive understanding of disability.
  • Automatic and/or Unintentional Behaviours: Recognizing our own unconscious biases and microaggressions and tips on how to change these unintended habits to make positive changes towards inclusion.
  • Communication and language: Effective communication strategies when interacting with individuals with disabilities, including active listening, asking appropriate questions, and using inclusive language.
  • Intersectionality: Recognizing that disability intersects with other social identities, such as economic status, race, gender, and sexuality, and understanding the unique challenges faced by individuals with disabilities from diverse backgrounds.
  • Resources and support: Providing information about local resources, support services, advocacy organizations, and assistive technologies that enhance the inclusion and empowerment of individuals with disabilities.

These topics not only address practical aspects of accessibility but also aim to shift the cultural mindset towards a more inclusive approach, making it a valuable program for any organization looking to improve its inclusivity practices.

Delivery Method and Cost

Training can be delivered virtually or in-person. It is  3 hours long, depending on the number of participants. We find that groups of no more than 25 works best to allow for conversation and room for questions, as this is when the best learning happens. However, we are willing to be flexible to try to make it work for your group.

The cost is $395.00 plus 5% GST (we offer a 25% discount to non-profits).

For more information, contact Wendy at director@drcvictoria.com or 250-595-0044 ext. 107

What are people saying about this workshop?

“I am a program coordinator for a Local Non-profit which recently received Disability inclusion and awareness training offered by the Victoria Disability
Resource Center. Our team found this training to be both illuminating and enriching. The facilitators…were knowledgeable, open, and kind. From
this training we learnt so much and have found actionable ways we can make our spaces more inclusive and accessible. Thank you VDRC for offering this
important training, anyone and any organization could benefit from this learning.” ~Nicole Lapierre, Program Coordinator, Victoria Women In Need Community Cooperative

“The training is not only a great refresher on what we might think we already know, but also a reminder of the many things that we don’t know still. I’ve learned a lot about the different disabilities, how to communicate effectively, and appropriate language usage. I even learned about some fun facts about braille and how different people navigate on the streets and even through life. After the training, I am feeling more confident and inspired to be proactive, and I wish that I could carry around a small booklet with me at all times to encapsulate all that I’ve learn today so that I can be knowledgeable & helpful everywhere I go!” ~Participant

“The Disability and Inclusion training provided by…the Victoria Disability Resource Centre will be invaluable to my future interactions. I feel more confident in my knowledge and abilities to help make our facility and programs as inclusive as I can.” ~Participant

“This session brought many issues up in an engaging and approachable way- staff felt safe asking questions and were able to understand disabilities in a deeper way.” ~Participant

“Everyone needs to attend this workshop. Learning how to offer support to folks with disabilities without your biases and judgements coming into play, is an essential skill for anyone aspiring to be an ally.” ~Participant

“The presentation was informative, inclusive and safe. As an individual who can feel uneasy talking about disability, I felt secure in asking questions without judgement.” ~Participant