Disability Inclusion & Awareness Training (DIAT)
Also known as Anti-Ableism Training, DIAT is customized training for people in the customer service industry that educates, trains, and provides resources for developing and maintaining a fully inclusive business/organization.
Did you know you might be eligible for the Workplace Accessibility Grant to cover the cost for this training?
Up until April 30, 2024, small businesses in BC can apply for up to $5,000 to increase accessibility?
Business Eligibility Criteria:
- This Grant Program is available for companies with between 1 and 50 employees (both part-time and full-time), including the business owner.
- Businesses must be registered and licensed in British Columbia at the time of submission
- Businesses will have to declare their general information, name of the business, owner, contact information, banking information (for an EFT of grant funds) and provide a detailed project description covering the item(s) and/or service(s) purchased, as well as a receipt(s) with proof and method of purchase, which will become part of their file.
For more information, go to the Small Business BC website: https://smallbusinessbc.ca/workplace-accessibility-grant/
Why Disability Inclusion & Awareness is Important
There are many different kinds of disabilities. They can be visible, hidden, permanent, temporary, intermittent, etc. By learning how to create and adapt a welcoming environment with equal access for persons with all types of disabilities, you are ensuring service for everyone.
In British Columbia, 20.5% of people between the ages of 15 and 64 live with a disability. Many people with disabilities cannot access products and services within their communities due to numerous barriers. Our Disability Inclusion & Awareness Training can help you provide a more inclusive and accessible environment for your customers with all types of disabilities.
Disability Inclusion & Awareness Training
The training was developed using Participatory Action Research (PAR) methodology by persons with lived experience. It is also delivered by persons with lived experience.
DIAT is designed for people who work in the customer service industry and/or serve or provide services to the public. The goal is to increase awareness of persons with disabilities (PWD) and the barriers they face in the community. By the end of the workshop, employers and employees will have a broader lens of the world, and a greater interest in ensuring the business/organization is as welcoming and as inclusive as possible.
Participants will gain a Certificate of Completion after learning:
- What unconscious biases and microaggressions are and how to be more self-aware of our own.
- About Disability Intersectionality and the barriers it can cause.
- About the various types of disabilities.
- The difference between visible and invisible disabilities.
- What assumptions and stereotypes exist.
- What inclusive language is, how to use it and what language to avoid.
- How to best offer assistance to customers with disabilities.
- How to remove or decrease barriers in YOUR business to increase access to your services.
- What low-tech and low-cost options exist that can increase access to your services.
Training is customized to the business, the employees and the types of service provided.
Delivery Method and Cost
Training can be delivered virtually or in-person. It is 2.5 to 3 hours long, depending on the number of participants. We find that groups of no more than 25 works best to allow for conversation and room for questions, as this is when the best learning happens. However, we are willing to be flexible to try to make it work for your group.
The cost is $395.00 plus tax.
For more information, contact Wendy at firstname.lastname@example.org or 250-595-0044 ext. 107
What are people saying about this workshop?
“I am a program coordinator for a Local Non-profit which recently received Disability inclusion and awareness training offered by the Victoria Disability
Resource Center. Our team found this training to be both illuminating and enriching. The facilitators…were knowledgeable, open, and kind. From
this training we learnt so much and have found actionable ways we can make our spaces more inclusive and accessible. Thank you VDRC for offering this
important training, anyone and any organization could benefit from this learning.” ~Nicole Lapierre, Program Coordinator, Victoria Women In Need Community Cooperative
“The training is not only a great refresher on what we might think we already know, but also a reminder of the many things that we don’t know still. I’ve learned a lot about the different disabilities, how to communicate effectively, and appropriate language usage. I even learned about some fun facts about braille and how different people navigate on the streets and even through life. After the training, I am feeling more confident and inspired to be proactive, and I wish that I could carry around a small booklet with me at all times to encapsulate all that I’ve learn today so that I can be knowledgeable & helpful everywhere I go!” ~Participant
“The Disability and Inclusion training provided by…the Victoria Disability Resource Centre will be invaluable to my future interactions. I feel more confident in my knowledge and abilities to help make our facility and programs as inclusive as I can.” ~Participant
“This session brought many issues up in an engaging and approachable way- staff felt safe asking questions and were able to understand disabilities in a deeper way.” ~Participant
“Everyone needs to attend this workshop. Learning how to offer support to folks with disabilities without your biases and judgements coming into play, is an essential skill for anyone aspiring to be an ally.” ~Participant
“…presentation was informative, inclusive and safe. As an individual who can feel uneasy talking about disability, I felt secure in asking questions without judgement.” ~Participant